Portfolio / Executive overviewPersonnel file: M. Shaheen
Years in technology
20+
Delivered case studies
25
Donations processed
AED 42M
Stores onboarded
500+
Founder · Principal ConsultantCairo · Istanbul
Mohamed Shaheen
AI & Digital Transformation Consultant
I partner with C-suite teams and public-sector leaders to turn AI strategy, cloud modernization, and product engineering into measurable outcomes across finance, telecom, healthcare, retail, and government.
Building enterprise systems, platforms, and AI-powered products across MENA, Europe, and North America.
Appgain.io · iKhair.net · Thales
Core mandate
AI strategyCloud architectureEnterprise platformsDigital identity
01 / About
A consultant at the intersection of AI, cloud & business.
AI and Digital Transformation Consultant based in Cairo & Istanbul, with 20+ years delivering enterprise and public-sector projects. Skilled in solution design, RFP responses, PoCs, and consulting across finance, telecom, healthcare, retail and government.
Expertise in AIaaS, HPC and cloud-native platforms including Azure, AWS, GCP and on-prem HPC. Hands-on with TensorFlow, PyTorch, Hugging Face, LLaMA, RAG systems, workflow automation and GPU infrastructure optimization.
Founder of Appgain.io, consulting CTO to iKhair.net, and former Solutions Manager at Thales Digital Identity & Security — with engagements at Etisalat, Vodafone, du, Crédit Agricole, Raya and many more.
My entrepreneurial journey began in 2011 when I co-founded iKhair, the region's first donation fintech platform. Over 11 years it processed AED 42 million. The challenges of scaling that platform inspired Appgain.io: an all-in-one marketing cloud created to make powerful mobile engagement accessible to businesses of every size.
In 2018, I was selected among the 200 Obama.org African Leaders, joining an intensive leadership program for entrepreneurs and community leaders building measurable social impact.
PMPITIL FoundationTOGAF · 2019IBM Generative AI Diploma
Recognitions & Accelerators
★500 Global Startup Accelerator — Appgain.io
★Flat6Labs Cairo — Nabolia
★Unifonic SaaS Accelerator — Appgain.io
★Obama Foundation — Recognized Social Entrepreneur
★GIMED EU Grant Winner — Nabolia
02 / Expertise
What I do best.
Nine practice areas refined over two decades — each one a discipline I've shipped to production for enterprise and government clients across MENA and beyond.
AI & Machine Learning
01
NLP, pattern recognition, predictive analytics, TensorFlow, PyTorch, Hugging Face, Meta LLaMA, Scikit-learn and TensorRT. RAG systems, recommenders, AI moderation and generative AI.
Model Context Protocol, Anthropic Claude and OpenAI APIs, enterprise chatbots, Google Speech-to-Text, TTS/ASR and voice-based COD confirmation that reduced call-center workload by 70%.
AIaaS, SaaS, microservices, hybrid cloud, n-tier and edge AI. Kubernetes, Docker, Prometheus and Grafana, plus secure SIM SAT Push and HSM integrations.
Channels & Integrations
08
WhatsApp Business API, 360dialog, Meta Messenger, Instagram, Telegram, TikTok, Shopify Inbox, Email. Foodics POS, Odoo, Paymob, Kashier, Aramex, SMSA.
Digital Transformation
09
ERP/CRM modernization on Odoo 17, donor and customer engagement, regulatory and audit-trail compliance for finance, healthcare and government.
Four SaaS platforms behind the consulting engagements — handling millions of monthly active users at 81% gross margin and 99.9% SLA.
P/01
ConnectGain
AI-Powered Omnichannel CRM & Communication Platform
Unifies customer conversations across WhatsApp, Messenger, Instagram, Telegram, TikTok, Shopify Inbox and Email. RAG chatbot on Gemini 2.5 Flash, visual chatbot builder, call intelligence with AI transcription, AI internal assistant and dual-engine automation.
AI-powered omnichannel marketing automation for MENA — personalized engagement at scale across WhatsApp, SMS, Email, Web Push and App Push, with pre-built journeys and AI-timed campaigns.
Plug-and-play app for Shopify, Salla and Zid. RFM segmentation, abandoned-cart/welcome/win-back across Web Push, WhatsApp, Email & SMS. AI copywriter fine-tuned on LLaMA via Groq.
Unified cloud suite with Web/Android POS, multi-warehouse inventory, AI demand forecasting (Prophet), loyalty wallet, marketplace sync and bilingual UI. VAT and e-invoice compliance built-in.
Consulting engagements across AI, cloud, ERP, fintech, retail, banking, healthcare, travel, real estate, philanthropy and government — delivered end-to-end from RFP to production with measurable business value.
Search
Industry
Stack
05 / Experience
From mobile wallets to enterprise AI.
From early mobile-wallet and Mobile TV platforms to national digital identity, digital philanthropy and enterprise AI — a career built on consulting, architecture and measurable production outcomes.
R/01
Appgain.io
Cairo, Egypt
2019 — Present
Founder & Principal Consultant — AI & Cloud Solutions
01Built an AI-powered marketing automation and retail technology platform serving 500+ e-commerce stores across MENA.
02Managed RFPs, proposals and pre-sales demos for enterprise clients, securing multi-year contracts with banks and hospitals.
03Delivered recommender systems, predictive analytics, NLP bots, RAG knowledge assistants and personalization using MCP, Anthropic and OpenAI APIs.
04Designed AI voice COD confirmation that reduced call-center workload by 70%, and AI moderation for Toki Live with zero policy violations.
05Developed RetailGain demand forecasting with 95%+ inventory accuracy and launched Shrinkit.me for AI marketing automation.
06Architected HPC and hybrid solutions using Kubernetes, Docker, Prometheus, Redis, RabbitMQ and cloud-native tools.
07Managed platforms serving millions of monthly active users with a 99.9% SLA across retail and NGO deployments.
R/02
iKhair.net
Dubai, UAE
2011 — 2024
Consulting CTO — Digital Philanthropy Transformation
01Advised NGOs on digital fundraising strategies and compliance, enabling $11M processed in donations.
02Designed hybrid architecture combining Azure-hosted apps with on-prem edge nodes.
03Delivered AI donor segmentation and recommendation engines for improved donor retention.
R/03
Thales Digital Identity & Security
Dubai, UAE
2010 — 2019
Solutions Manager & Consultant
01Led national-scale KYC and digital identity programs across the Middle East for Etisalat, Vodafone and du.
02Designed biometric verification SDKs for fingerprint, face and voice, with liveness detection to prevent spoofing.
03Implemented SIM authentication and OTA platforms for secure mobile access and onboarding.
04Coordinated HSM, PKI and SIM applet integrations and security-key management ceremonies with operators and banks.
05Led pre-sales workshops, RFP responses and PoCs while ensuring global security standards and local telecom compliance.
R/04
Axiom Telecom
Dubai, UAE
2008 — 2010
Senior Integration Specialist — Mobile Wallet
01Designed and integrated one of the region's first SIM Toolkit mobile wallets for payments, balance top-up and utility services.
02Connected telco billing, recharge and settlement systems for secure, real-time transactions.
03Aligned services with GSM standards and mobile-payment regulations in collaboration with major operators.
04Led end-to-end integration testing and go-live, reducing deployment time while maintaining resilience at scale.
05Supported product and marketing teams on technical feasibility to accelerate mobile financial-services adoption in the GCC.
R/05
Qtelmedia
Dubai, UAE
2008
Senior Application Developer
01Developed a Mobile TV backend using TIBCO middleware and InterSystems Caché for high-throughput, low-latency streaming.
02Integrated telco billing to support subscription-based monetization of mobile video content.
03Designed real-time orchestration for channel management and customer provisioning.
04Delivered APIs and middleware connectors for smooth operator integration across devices and networks.
